Frequently Asked Questions

You don’t have to figure this out by yourself. Contact us today to have all you questions answered.

Below are some common questions our clients have asked over the years:

There are two primary ways to get your refund: direct deposit or check. Our fees must be paid prior to us submitting your tax return to the IRS. After the IRS approves your return, your tax refund will be sent to you directly from the IRS according to the option you select: direct deposit or check.


No. But you will have to pay prior to us sending your completed tax return to the IRS. We’ll contact you when we’re ready for payment.


E-file with direct deposit is the fastest way to get your federal tax refund, and we E-file 100% of the tax returns we prepare. The IRS states that 9 out of 10 e-filed tax returns with direct deposit will be processed within 21 days of IRS e-file acceptance. Sorry we can’t be more specific, but we are dealing with the government. A lot depends on the complexity of your return and how fast IRS processes it.


Ensuring the security of your most personal information is the foundation of this company. We have collaborated with the best minds in information security to keep your uploaded documents and other submitted information secured with some of the most advanced security measures available today. We even limit our own employees’ access to your information down to a “need to know” basis. We want your experience with us to not only be fast and hassle-free, but safe and secure as well.


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